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Noah
Reiter
Director of Customer Success
Motorola Solutions
Noah is Director of Customer Success & Field Support - Central Region for Motorola Solutions. He joined Motorola by way of the acquisition of Rave Mobile Safety in December of 2022. Noah originally served on Rave’s Product Management team in 2011 and was later asked to develop a comprehensive Customer Success organization in September of 2015, which he led until the integration of his team into Motorola's newly-created Video & Software Services (VSS) business unit in 2024. Prior to Rave, Noah held various public sector and public safety roles, including Assistant City Manager for the City of Sandy Springs (GA), EMS Director for Grady Health System (Atlanta), and as the Director of EMS, Security, and Emergency Preparedness for Lenox Hill Hospital (NYC). Noah holds degrees from Rice University, where he co-founded and led an award-winning campus EMS program, and the University of Houston. He resides in Fort Collins, Colorado with his wife, daughter, son and elderly cat.
01 April 2025 10:45 - 11:15
From startup to exit: Leading your CS team through transition and growth
Navigating the journey from startup to a successful exit presents unique challenges and opportunities for Customer Success teams. In this session, Noah Reiter, Director of Customer Success at Motorola Solutions, shares his expertise on leading CS teams through periods of rapid growth, organizational change, and high-stakes transitions. Attendees will gain insights into building scalable CS frameworks, aligning team objectives with company goals, and maintaining exceptional customer experiences during pivotal stages. Whether preparing for acquisition, IPO, or significant scaling, this talk offers actionable strategies to ensure your CS team thrives through every phase of growth.