Name: Robert Berger | Customer Success Summit | Denver
Start: 2026-04-01T06:00:00.000Z
End: 2026-04-02T06:00:00.000Z
Location: DoubleTree by Hilton Hotel Denver

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Robert

Berger

Director - Americas Customer Success

Dynatrace

Robert Berger is a seasoned sales and customer success leader with over two decades of experience driving growth and building high-performing teams across technology sectors, including SaaS, cloud, cybersecurity, and observability. He currently serves as Director of Americas Customer Success at Dynatrace, where he leads strategy and execution to optimize customer outcomes. Robert is known for his empathetic leadership, fostering strong team culture, and creating long-term impact through consistent, others-centered management.

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01 April 2026 13:30 - 14:15

Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey

Misalignment between Sales, Customer Success, and Account Management can disrupt the customer journey, negatively impacting adoption and retention. In this panel, seasoned CS leaders will share how to create smooth handoffs, establish shared success metrics, and drive cross-functional collaboration. Learn how to align teams to deliver a consistent, high-value experience at every stage of the customer lifecycle and maximize account growth.