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Robert
Berger
Director - Americas Customer Success
Dynatrace
Rob Berger is a seasoned sales, customer success, and go-to-market executive with more than two decades of experience leading high-impact teams across SaaS, cloud, analytics, and enterprise technology. Currently serving as Director, Americas Customer Success at Dynatrace, Rob is known for building scalable customer success strategies that drive adoption, retention, and long-term value. He brings a distinctive blend of commercial acumen, data-driven decision-making, and others-centered leadership, with a strong reputation for developing talent and fostering trusted executive partnerships.
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01 April 2026 15:15 - 16:00
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Misalignment between Sales, Customer Success, and Account Management can disrupt the customer journey, negatively impacting adoption and retention. In this panel, seasoned CS leaders will share how to create smooth handoffs, establish shared success metrics, and drive cross-functional collaboration. Learn how to align teams to deliver a consistent, high-value experience at every stage of the customer lifecycle and maximize account growth.