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Ron
Clark
Director Customer Success
CDK Global
Ron has over 30 years of experience in strategy and client management. He provides leadership of clients and teams for the delivery of technology that provides a win/win experience for clients and companies alike.
01 April 2025 13:30 - 14:15
Panel: Pre-sale to post-sale - Aligning sales and CS teams for exceptional customer experience
Seamless collaboration between Sales and Customer Success teams is essential for delivering an exceptional customer experience from the first interaction to long-term success. This panel discussion brings together industry leaders to explore strategies for aligning pre-sale and post-sale efforts. Topics include fostering communication, setting shared goals, and creating smooth handoffs to ensure customer needs are met at every stage of the journey. Join us to learn how aligned teams can drive customer satisfaction, retention, and business growth.