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Roxcee
Stacker
Vice President of Customer Success
BlueConduit
Roxcee is an accomplished marketing research and customer experience professional within a global organization working to translate consumer data into actionable and impactful insights for some of the most recognized brands in the world.
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02 April 2025 13:30 - 14:15
Panel: Career progression in CS - from CSM to CCO
Navigating a career in Customer Success demands continuous growth, adaptability, and strategic focus. This panel explores the essential skills and mindsets needed at every level of the journey. For CSMs, uncover the critical competencies to master today and hear from senior leaders sharing their "what I wish I knew" advice. Mid-level professionals will gain actionable insights on how to excel in their roles, build visibility, and fast-track career advancement. Leaders will learn strategies to identify and address skill gaps within their teams to cultivate high-performing Customer Success professionals.