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Rupal
Ayer
Senior Director, Customer Success
Solventum
Rupal Ayer is a seasoned Customer Success leader with 28+ years driving transformative initiatives across MedTech, Pharma, Biotech, and Health Informatics. As Senior Director of Customer Success at Solventum, he builds customer-centric strategies that enhance retention, expansion, and enterprise engagement. Rupal also mentors professionals and teaches as an adjunct at Santa Clara University, combining strategic vision with hands-on leadership to deliver measurable business impact while fostering innovation and a customer-focused culture.
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02 April 2026 10:45 - 11:15
Outcome-driven customer success: Turning product adoption into tangible business value
Customer success is at a crossroads. Adoption dashboards are no longer enough. Executives want proof of impact, not just activity. This session shows how top CS teams tie product usage to real business results. You will learn frameworks and strategies to reduce churn, earn executive trust, grow accounts, and position CS as a revenue-driving partner. Walk away with clear, practical steps to move beyond traditional metrics and deliver true business impact.