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Samantha
Kramer
Vice President, Customer Success
Jungle Scout
Samantha Kramer is now a Vice President of Customer Success at Jungle Scout, the leading Amazon intelligence platform for ecommerce sellers, supporting more than $50 billion in annual Amazon revenue. Before that, Samantha was a dedicated Director of Customer Success at data.ai, where she manages the North American, LATAM, and EMEA-based customer success teams. With nearly a decade of experience in customer success, she is a passionate people manager and Go-To-Market professional who excels in building strong relationships, fostering customer loyalty, and ensuring exceptional experiences both for her employees and customers alike.
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01 April 2025 14:45 - 15:15
Ask-me-anything: CS leadership
Join us for an interactive Ask-me-anything session on customer success leadership, focused on managing and developing high-performing customer success teams. This session will cover key topics such as hiring top CSM talent, coaching and upskilling your team, driving career progression, and fostering a culture of accountability and growth. Whether you're a CS leader or aspiring to step into leadership, this is your opportunity to ask candid questions about building and scaling successful CS teams.
01 April 2025 13:30 - 14:15
Panel: Pre-sale to post-sale - Aligning sales and CS teams for exceptional customer experience
Seamless collaboration between Sales and Customer Success teams is essential for delivering an exceptional customer experience from the first interaction to long-term success. This panel discussion brings together industry leaders to explore strategies for aligning pre-sale and post-sale efforts. Topics include fostering communication, setting shared goals, and creating smooth handoffs to ensure customer needs are met at every stage of the journey. Join us to learn how aligned teams can drive customer satisfaction, retention, and business growth.