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Tammy
Berg
Director of Customer Success
LexisNexis
Tammy Berg is a Customer Success leader specializing in building high-performing teams, strengthening executive client relationships, and driving retention and growth. She leads customer success strategy for a $42M portfolio, supporting enterprise and mid-market clients across the U.S. Known for her practical, data-informed approach, Tammy balances clear KPIs and disciplined execution with a deep understanding of client needs. She partners with Sales, Product, and Go-To-Market teams to improve adoption, customer health, and long-term value, with a track record of developing leaders and creating consistency across the customer lifecycle.
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01 April 2026 13:30 - 14:15
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Misalignment between Sales, Customer Success, and Account Management can disrupt the customer journey, negatively impacting adoption and retention. In this panel, seasoned CS leaders will share how to create smooth handoffs, establish shared success metrics, and drive cross-functional collaboration. Learn how to align teams to deliver a consistent, high-value experience at every stage of the customer lifecycle and maximize account growth.