As a leader in operations, customer success, and customer service, Thomas brings almost two decades of CS leadership and coaching experience, with a track record of elevating customer satisfaction, scaling operations, and leading teams to success. He has driven programs to improved CSAT and NPS scores (both employee and customer) and successfully led organizational transformations, saving significant costs. Beyond his corporate work, Thomas is committed to mental health and well-being, volunteering with organizations in that space. At this event, he'll share insights on safeguarding team well-being while scaling customer success—because our first priority must be the health of our teams, ensuring that growth follows.