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Tracey
Landstrom
Director of Customer Success
Sprout Social
Tracey Alburl is Director of Customer Adoption at Sprout Social, Inc., driving scalable adoption, customer value, and retention. Previously at G2, she led SMB and Mid-Market Customer Success, built high-performing teams, launched a Scaled CS program, and achieved 104% attainment in FY24. At Adobe, she managed $22M ARR, exceeded retention and upsell targets, and improved customer transition processes. She is known for people-first leadership and operational excellence.
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01 April 2026 16:15 - 17:00
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Customer feedback is everywhere. But how do you separate the important insights from the noise to drive real product innovation? In this interactive panel, top Customer Success leaders share how they identify what truly matters and transform customer feedback into product improvements that accelerate adoption, inspire innovation, and create measurable business impact.