SpeakersAgendaWhy attendPartners
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartners
Locations ▼

Get invited

Register

Partner with us

Register now

Event starts in:
39

days :

9

: hours :

29

minutes

49

until ticket prices increase

July 08, 2026
New York

View the
agenda

Sponsor

Download brochure

View full summit page

What's on
Main Stage
Exhibition & networking
Interactive roundtables
Main stage
Main stage
Main stage
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main Stage
Opening remarks, speed networking & CS pulse check
See the details
09:15
Main Stage
The future of customer success: An interactive exploration
Madison Hall, Sr Director, Customer Success, RingCentral
See the details
09:45
Main Stage
From feature talk to strategy: An AI-powered framework for customer conversations
Chad Horenfeldt, Head of Customer Success, Avoca
See the details
10:15
Main Stage
Build your own playbook: Tailoring CS for every customer
Shikha Ghulati, Senior Director, Customer Success, PTC
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main Stage
Post-sales forecasting lab: There's still a pipeline here!
Jasmine Reynolds, Director of Enterprise Customer Success, Appfire
See the details
11:45
Main Stage
Is there such a thing as too many customers? Design your CS capacity model
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main Stage
Peer exchange: CS as a revenue engine
Sue Kelsey, Executive Vice President, Global Customer Success, Mastercard
Adam Blanchette, Director of Customer Success, Catchlight
Amanda Lewis, Manager, Customer Success - Regulated Industries, Box
Jennifer Milton, Customer Success Director, Seismic
See the details
14:45
Main Stage
Interactive retention workshop: Build customer loyalty
Ankit Agrawal, Associate Director, Business Strategy, Verizon
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main Stage
Scaling customer success with AI: The great debate
Caroline Lee, Global Vice President, Customer Success, Fireblocks
Justine Akbari, Associate Director, Customer Success, PubMatic
Mark Vovsi, Senior Director, CS Strategy & Operations, Proofpoint
See the details
16:30
Main Stage
From stuck to successful: Team transformation workshop
Ian Lynch, Former Head of Customer Success, Nielsen
See the details
17:00
Main Stage
Lock it in: Reflections, commitments & what happens next
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main Stage
Exhibition & networking
Interactive roundtables
Main stage
Main stage
Main stage
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main Stage
Opening remarks, speed networking & CS pulse check
See the details
09:15
Main Stage
The future of customer success: An interactive exploration
Madison Hall, Sr Director, Customer Success, RingCentral
See the details
09:45
Main Stage
From feature talk to strategy: An AI-powered framework for customer conversations
Chad Horenfeldt, Head of Customer Success, Avoca
See the details
10:15
Main Stage
Build your own playbook: Tailoring CS for every customer
Shikha Ghulati, Senior Director, Customer Success, PTC
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main Stage
Post-sales forecasting lab: There's still a pipeline here!
Jasmine Reynolds, Director of Enterprise Customer Success, Appfire
See the details
11:45
Main Stage
Is there such a thing as too many customers? Design your CS capacity model
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main Stage
Peer exchange: CS as a revenue engine
Sue Kelsey, Executive Vice President, Global Customer Success, Mastercard
Adam Blanchette, Director of Customer Success, Catchlight
Amanda Lewis, Manager, Customer Success - Regulated Industries, Box
Jennifer Milton, Customer Success Director, Seismic
See the details
14:45
Main Stage
Interactive retention workshop: Build customer loyalty
Ankit Agrawal, Associate Director, Business Strategy, Verizon
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main Stage
Scaling customer success with AI: The great debate
Caroline Lee, Global Vice President, Customer Success, Fireblocks
Justine Akbari, Associate Director, Customer Success, PubMatic
Mark Vovsi, Senior Director, CS Strategy & Operations, Proofpoint
See the details
16:30
Main Stage
From stuck to successful: Team transformation workshop
Ian Lynch, Former Head of Customer Success, Nielsen
See the details
17:00
Main Stage
Lock it in: Reflections, commitments & what happens next
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main Stage
Exhibition & networking
Interactive roundtables
Main stage
Main stage
Main stage
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main Stage
Opening remarks, speed networking & CS pulse check
See the details
09:15
Main Stage
The future of customer success: An interactive exploration
Madison Hall, Sr Director, Customer Success, RingCentral
See the details
09:45
Main Stage
From feature talk to strategy: An AI-powered framework for customer conversations
Chad Horenfeldt, Head of Customer Success, Avoca
See the details
10:15
Main Stage
Build your own playbook: Tailoring CS for every customer
Shikha Ghulati, Senior Director, Customer Success, PTC
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main Stage
Post-sales forecasting lab: There's still a pipeline here!
Jasmine Reynolds, Director of Enterprise Customer Success, Appfire
See the details
11:45
Main Stage
Is there such a thing as too many customers? Design your CS capacity model
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main Stage
Peer exchange: CS as a revenue engine
Sue Kelsey, Executive Vice President, Global Customer Success, Mastercard
Adam Blanchette, Director of Customer Success, Catchlight
Amanda Lewis, Manager, Customer Success - Regulated Industries, Box
Jennifer Milton, Customer Success Director, Seismic
See the details
14:45
Main Stage
Interactive retention workshop: Build customer loyalty
Ankit Agrawal, Associate Director, Business Strategy, Verizon
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main Stage
Scaling customer success with AI: The great debate
Caroline Lee, Global Vice President, Customer Success, Fireblocks
Justine Akbari, Associate Director, Customer Success, PubMatic
Mark Vovsi, Senior Director, CS Strategy & Operations, Proofpoint
See the details
16:30
Main Stage
From stuck to successful: Team transformation workshop
Ian Lynch, Former Head of Customer Success, Nielsen
See the details
17:00
Main Stage
Lock it in: Reflections, commitments & what happens next
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

Useful links

Contact us

Privacy

made with Acara

Join the conversation