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Event starts in:
59

days :

20

: hours :

53

minutes

6

until ticket prices increase

July 08, 2026
New York

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What's on
Main Stage
Exhibition & networking
Main stage
Main stage
Main stage
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main Stage
Opening remarks, speed networking & CS pulse check
See the details
09:15
Main Stage
The future of customer success: An interactive exploration
Madison Hall, Sr Director, Customer Success, RingCentral
See the details
09:45
Main Stage
From feature talk to strategy: An AI-powered framework for customer conversations
Chad Horenfeldt, Head of Customer Success, Avoca
See the details
10:15
Main Stage
Build your own playbook: Tailoring CS for every customer
Shikha Ghulati, Senior Director, Customer Success, PTC
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main Stage
Post-sales forecasting lab: There's still a pipeline here!
Jasmine Reynolds, Director of Enterprise Customer Success, Appfire
See the details
11:45
Main Stage
Is there such a thing as too many customers? Design your CS capacity model
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main Stage
Peer exchange: CS as a revenue engine
Sue Kelsey, Executive Vice President, Global Customer Success, Mastercard
Adam Blanchette, Director of Customer Success, Catchlight
Amanda Lewis, Director Customer Success, Box
Jennifer Milton, Customer Success Director, Seismic
See the details
14:45
Main Stage
Interactive retention workshop: Build customer loyalty
Ankit Agrawal, Associate Director, Business Strategy, Verizon
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main Stage
Scaling customer success with AI: The great debate
Caroline Lee, Global Vice President, Customer Success, Fireblocks
Justine Akbari, Associate Director, Customer Success, PubMatic
See the details
16:30
Main Stage
From stuck to successful: Team transformation workshop
Ian Lynch, Head of Customer Success, Nielsen
See the details
17:00
Main Stage
Lock it in: Reflections, commitments & what happens next
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main Stage
Exhibition & networking
Main stage
Main stage
Main stage
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main Stage
Opening remarks, speed networking & CS pulse check
See the details
09:15
Main Stage
The future of customer success: An interactive exploration
Madison Hall, Sr Director, Customer Success, RingCentral
See the details
09:45
Main Stage
From feature talk to strategy: An AI-powered framework for customer conversations
Chad Horenfeldt, Head of Customer Success, Avoca
See the details
10:15
Main Stage
Build your own playbook: Tailoring CS for every customer
Shikha Ghulati, Senior Director, Customer Success, PTC
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main Stage
Post-sales forecasting lab: There's still a pipeline here!
Jasmine Reynolds, Director of Enterprise Customer Success, Appfire
See the details
11:45
Main Stage
Is there such a thing as too many customers? Design your CS capacity model
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main Stage
Peer exchange: CS as a revenue engine
Sue Kelsey, Executive Vice President, Global Customer Success, Mastercard
Adam Blanchette, Director of Customer Success, Catchlight
Amanda Lewis, Director Customer Success, Box
Jennifer Milton, Customer Success Director, Seismic
See the details
14:45
Main Stage
Interactive retention workshop: Build customer loyalty
Ankit Agrawal, Associate Director, Business Strategy, Verizon
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main Stage
Scaling customer success with AI: The great debate
Caroline Lee, Global Vice President, Customer Success, Fireblocks
Justine Akbari, Associate Director, Customer Success, PubMatic
See the details
16:30
Main Stage
From stuck to successful: Team transformation workshop
Ian Lynch, Head of Customer Success, Nielsen
See the details
17:00
Main Stage
Lock it in: Reflections, commitments & what happens next
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main Stage
Exhibition & networking
Main stage
Main stage
Main stage
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main Stage
Opening remarks, speed networking & CS pulse check
See the details
09:15
Main Stage
The future of customer success: An interactive exploration
Madison Hall, Sr Director, Customer Success, RingCentral
See the details
09:45
Main Stage
From feature talk to strategy: An AI-powered framework for customer conversations
Chad Horenfeldt, Head of Customer Success, Avoca
See the details
10:15
Main Stage
Build your own playbook: Tailoring CS for every customer
Shikha Ghulati, Senior Director, Customer Success, PTC
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main Stage
Post-sales forecasting lab: There's still a pipeline here!
Jasmine Reynolds, Director of Enterprise Customer Success, Appfire
See the details
11:45
Main Stage
Is there such a thing as too many customers? Design your CS capacity model
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main Stage
Peer exchange: CS as a revenue engine
Sue Kelsey, Executive Vice President, Global Customer Success, Mastercard
Adam Blanchette, Director of Customer Success, Catchlight
Amanda Lewis, Director Customer Success, Box
Jennifer Milton, Customer Success Director, Seismic
See the details
14:45
Main Stage
Interactive retention workshop: Build customer loyalty
Ankit Agrawal, Associate Director, Business Strategy, Verizon
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main Stage
Scaling customer success with AI: The great debate
Caroline Lee, Global Vice President, Customer Success, Fireblocks
Justine Akbari, Associate Director, Customer Success, PubMatic
See the details
16:30
Main Stage
From stuck to successful: Team transformation workshop
Ian Lynch, Head of Customer Success, Nielsen
See the details
17:00
Main Stage
Lock it in: Reflections, commitments & what happens next
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

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