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July 08, 2026
Convene 30 Hudson Yards
30 Hudson Yards
New York

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What's on
Main Stage
Exhibition & networking
Workshops
Main stage
Main stage
Main stage
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main Stage
Opening remarks, speed networking & CS pulse check
See the details
09:15
Main Stage
The VALUE model: A hands-on workshop for customer expansion
Rob Zambito, Customer Success Leader
See the details
09:45
Main Stage
From feature talk to strategy: An AI-powered framework for customer conversations
Chad Horenfeldt, Head of Customer Success, Avoca
See the details
10:15
Main Stage
The trust equation: What makes customers actually trust CS?
Steven Zebrak, Former Vice President Customer Success and Delivery, Crowdbotics
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main Stage
Post-sales forecasting lab: There's still a pipeline here!
Jasmine Reynolds, Head of Customer Experience, theCut
See the details
11:45
Main Stage
Coaching hour: Build your CS organization career ladder
Mike Lemire, Executive Coach, Customer Success Advisor
Rob Zambito, Customer Success Leader
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main Stage
Peer exchange: CS as a revenue engine
Adam Blanchette, Director of Customer Success, Catchlight
Amanda Lewis, Manager, Customer Success - Regulated Industries, Box
Jennifer Milton, Customer Success Director, Seismic
Michael Nashold, Senior Vice President Services Customer Success, Mastercard
See the details
13:45
Workshops
Powering your business with conversation data: Live with the Rippit Claude connected app
Daniel Walsh, Enterprise Account Executive, Rippit
Robby Dunigan, Director, Head of Implementations, Rippit
See the details
14:15
Main Stage
How success teams are actually using AI to win
Ava O'Neill, Founding Product Manager, Pylon
See the details
14:45
Main Stage
Interactive retention workshop: Build customer loyalty
Ankit Agrawal, Associate Director, Business Strategy, Verizon
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main Stage
Scaling customer success with AI: The great debate
Justine Akbari, Associate Director, Customer Success, PubMatic
Mark Vovsi, Senior Director, CS Strategy & Operations, Proofpoint
Rob Zambito, Customer Success Leader
See the details
16:30
Main Stage
From stuck to successful: Team transformation workshop
Ian Lynch, Former Head of Customer Success, Nielsen
See the details
17:00
Main Stage
Lock it in: Reflections, commitments & what happens next
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main Stage
Exhibition & networking
Workshops
Main stage
Main stage
Main stage
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main Stage
Opening remarks, speed networking & CS pulse check
See the details
09:15
Main Stage
The VALUE model: A hands-on workshop for customer expansion
Rob Zambito, Customer Success Leader
See the details
09:45
Main Stage
From feature talk to strategy: An AI-powered framework for customer conversations
Chad Horenfeldt, Head of Customer Success, Avoca
See the details
10:15
Main Stage
The trust equation: What makes customers actually trust CS?
Steven Zebrak, Former Vice President Customer Success and Delivery, Crowdbotics
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main Stage
Post-sales forecasting lab: There's still a pipeline here!
Jasmine Reynolds, Head of Customer Experience, theCut
See the details
11:45
Main Stage
Coaching hour: Build your CS organization career ladder
Mike Lemire, Executive Coach, Customer Success Advisor
Rob Zambito, Customer Success Leader
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main Stage
Peer exchange: CS as a revenue engine
Adam Blanchette, Director of Customer Success, Catchlight
Amanda Lewis, Manager, Customer Success - Regulated Industries, Box
Jennifer Milton, Customer Success Director, Seismic
Michael Nashold, Senior Vice President Services Customer Success, Mastercard
See the details
13:45
Workshops
Powering your business with conversation data: Live with the Rippit Claude connected app
Daniel Walsh, Enterprise Account Executive, Rippit
Robby Dunigan, Director, Head of Implementations, Rippit
See the details
14:15
Main Stage
How success teams are actually using AI to win
Ava O'Neill, Founding Product Manager, Pylon
See the details
14:45
Main Stage
Interactive retention workshop: Build customer loyalty
Ankit Agrawal, Associate Director, Business Strategy, Verizon
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main Stage
Scaling customer success with AI: The great debate
Justine Akbari, Associate Director, Customer Success, PubMatic
Mark Vovsi, Senior Director, CS Strategy & Operations, Proofpoint
Rob Zambito, Customer Success Leader
See the details
16:30
Main Stage
From stuck to successful: Team transformation workshop
Ian Lynch, Former Head of Customer Success, Nielsen
See the details
17:00
Main Stage
Lock it in: Reflections, commitments & what happens next
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main Stage
Exhibition & networking
Workshops
Main stage
Main stage
Main stage
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main Stage
Opening remarks, speed networking & CS pulse check
See the details
09:15
Main Stage
The VALUE model: A hands-on workshop for customer expansion
Rob Zambito, Customer Success Leader
See the details
09:45
Main Stage
From feature talk to strategy: An AI-powered framework for customer conversations
Chad Horenfeldt, Head of Customer Success, Avoca
See the details
10:15
Main Stage
The trust equation: What makes customers actually trust CS?
Steven Zebrak, Former Vice President Customer Success and Delivery, Crowdbotics
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main Stage
Post-sales forecasting lab: There's still a pipeline here!
Jasmine Reynolds, Head of Customer Experience, theCut
See the details
11:45
Main Stage
Coaching hour: Build your CS organization career ladder
Mike Lemire, Executive Coach, Customer Success Advisor
Rob Zambito, Customer Success Leader
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main Stage
Peer exchange: CS as a revenue engine
Adam Blanchette, Director of Customer Success, Catchlight
Amanda Lewis, Manager, Customer Success - Regulated Industries, Box
Jennifer Milton, Customer Success Director, Seismic
Michael Nashold, Senior Vice President Services Customer Success, Mastercard
See the details
13:45
Workshops
Powering your business with conversation data: Live with the Rippit Claude connected app
Daniel Walsh, Enterprise Account Executive, Rippit
Robby Dunigan, Director, Head of Implementations, Rippit
See the details
14:15
Main Stage
How success teams are actually using AI to win
Ava O'Neill, Founding Product Manager, Pylon
See the details
14:45
Main Stage
Interactive retention workshop: Build customer loyalty
Ankit Agrawal, Associate Director, Business Strategy, Verizon
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main Stage
Scaling customer success with AI: The great debate
Justine Akbari, Associate Director, Customer Success, PubMatic
Mark Vovsi, Senior Director, CS Strategy & Operations, Proofpoint
Rob Zambito, Customer Success Leader
See the details
16:30
Main Stage
From stuck to successful: Team transformation workshop
Ian Lynch, Former Head of Customer Success, Nielsen
See the details
17:00
Main Stage
Lock it in: Reflections, commitments & what happens next
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

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