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July 08, 2026
Convene 30 Hudson Yards
30 Hudson Yards
New York

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the agenda

One location, dozens of ways to shape your festival experience. Lock in to the customer success main stage, or mix in sessions from across the 4 other co-located tracks to refine your skills across the GTM lifecycle. Plan your day.

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What's on
Main stage
Main stage
Main stage
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main Stage
Opening remarks, speed networking & CS pulse check
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09:15
Main Stage
The VALUE model: A hands-on workshop for customer expansion
Rob Zambito, Customer Success Leader
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09:45
Main Stage
From feature talk to strategy: An AI-powered framework for customer conversations
Chad Horenfeldt, Head of Customer Success, Avoca
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10:15
Main Stage
The trust equation: What makes customers actually trust CS?
Steven Zebrak, Former Vice President Customer Success and Delivery, Crowdbotics
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10:45
Exhibition & networking
Coffee break
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11:15
Main Stage
Post-sales forecasting lab: There's still a pipeline here!
Jasmine Reynolds, Head of Customer Experience, theCut
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11:45
Main Stage
Coaching hour: Build your CS organization career ladder
Mike Lemire, Executive Coach, Customer Success Advisor
Rob Zambito, Customer Success Leader
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12:30
Exhibition & networking
Lunch break
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13:30
Main Stage
Peer exchange: CS as a revenue engine
Adam Blanchette, Director of Customer Success, Catchlight
Amanda Lewis, Manager, Customer Success - Regulated Industries, Box
Jennifer Milton, Customer Success Director, Seismic
Michael Nashold, Senior Vice President Services Customer Success, Mastercard
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13:45
Workshops
Powering your business with conversation data: Live with the Rippit Claude connected app
Daniel Walsh, Enterprise Account Executive, Rippit
Robby Dunigan, Director, Head of Implementations, Rippit
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14:15
Main Stage
How success teams are actually using AI to win
Ava O'Neill, Founding Product Manager, Pylon
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14:45
Main Stage
Interactive retention workshop: Build customer loyalty
Ankit Agrawal, Associate Director, Business Strategy, Verizon
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15:15
Exhibition & networking
Coffee break
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15:45
Main Stage
Scaling customer success with AI: The great debate
Justine Akbari, Associate Director, Customer Success, PubMatic
Mark Vovsi, Senior Director, CS Strategy & Operations, Proofpoint
Rob Zambito, Customer Success Leader
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16:30
Main Stage
From stuck to successful: Team transformation workshop
Ian Lynch, Former Head of Customer Success, Nielsen
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17:00
Main Stage
Lock it in: Reflections, commitments & what happens next
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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Get your ticket

for the festival

Join the leaders reshaping customer success for a high-energy day of open dialogue, live problem-solving, and GTM collaboration that empowers you to:

• Redesign the customer journey with a lifecycle model built to scale across the entire GTM engine.

• Embed CS at the heart of cross-functional revenue strategy.

• Activate AI, automation, and data to power smarter engagement and meaningful personalization at scale.

• Champion customer-first decisions by breaking silos, challenging assumptions, and building alignment across the organization.

You're already responsible for retention and expansion, this is where you get the playbook, and network, to deliver.

New York
July 8, 2026

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