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Event starts in:
46

days :

3

: hours :

34

minutes

3

until ticket prices increase

July 08, 2026
New York

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the agenda

One location, dozens of ways to shape your festival experience. Lock in to the customer success main stage, or mix in sessions from across the 4 other co-located tracks to refine your skills across the GTM lifecycle. Plan your day.

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What's on
Main stage
Main stage
Main stage
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main Stage
Opening remarks, speed networking & CS pulse check
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09:15
Main Stage
The future of customer success: An interactive exploration
Madison Hall, Sr Director, Customer Success, RingCentral
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09:45
Main Stage
From feature talk to strategy: An AI-powered framework for customer conversations
Chad Horenfeldt, Head of Customer Success, Avoca
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10:15
Main Stage
Build your own playbook: Tailoring CS for every customer
Shikha Ghulati, Senior Director, Customer Success, PTC
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10:45
Exhibition & networking
Coffee break
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11:15
Main Stage
Post-sales forecasting lab: There's still a pipeline here!
Jasmine Reynolds, Director of Enterprise Customer Success, Appfire
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11:45
Main Stage
Is there such a thing as too many customers? Design your CS capacity model
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12:30
Exhibition & networking
Lunch break
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13:30
Main Stage
Peer exchange: CS as a revenue engine
Sue Kelsey, Executive Vice President, Global Customer Success, Mastercard
Adam Blanchette, Director of Customer Success, Catchlight
Amanda Lewis, Manager, Customer Success - Regulated Industries, Box
Jennifer Milton, Customer Success Director, Seismic
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14:45
Main Stage
Interactive retention workshop: Build customer loyalty
Ankit Agrawal, Associate Director, Business Strategy, Verizon
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15:15
Exhibition & networking
Coffee break
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15:45
Main Stage
Scaling customer success with AI: The great debate
Caroline Lee, Global Vice President, Customer Success, Fireblocks
Justine Akbari, Associate Director, Customer Success, PubMatic
Mark Vovsi, Senior Director, CS Strategy & Operations, Proofpoint
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16:30
Main Stage
From stuck to successful: Team transformation workshop
Ian Lynch, Former Head of Customer Success, Nielsen
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17:00
Main Stage
Lock it in: Reflections, commitments & what happens next
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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Early bird pricing

ends soon

Join the leaders reshaping customer success for a high-energy day of open dialogue, live problem-solving, and GTM collaboration that empowers you to:

• Redesign the customer journey with a lifecycle model built to scale across the entire GTM engine.

• Embed CS at the heart of cross-functional revenue strategy.

• Activate AI, automation, and data to power smarter engagement and meaningful personalization at scale.

• Champion customer-first decisions by breaking silos, challenging assumptions, and building alignment across the organization.

You're already responsible for retention and expansion, this is where you get the playbook, and network, to deliver.

New York
July 8, 2026

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