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Event starts in:
66

days :

5

: hours :

19

minutes

27

until ticket prices increase

July 08, 2026
New York

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the agenda

One location, dozens of ways to shape your festival experience. Lock in to the customer success main stage, or mix in sessions from across the 4 other co-located tracks to refine your skills across the GTM lifecycle. Plan your day.

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What's on
Main stage
Main stage
Main stage
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main Stage
Opening remarks, speed networking & CS pulse check
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09:15
Main Stage
The future of customer success: An interactive exploration
Madison Hall, Sr Director, Customer Success, RingCentral
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09:45
Main Stage
From feature talk to strategy: An AI-powered framework for customer conversations
Chad Horenfeldt, Head of Customer Success, Avoca
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10:15
Main Stage
Playbook building session: Tailoring CS for every customer
Shikha Ghulati, Senior Director, Customer Success, PTC
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10:45
Exhibition & networking
Coffee break
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11:15
Main Stage
Post-sales forecasting lab: There's still a pipeline here!
Jasmine Reynolds, Director of Enterprise Customer Success, Appfire
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11:45
Main Stage
How many customers is too many? Design the CS capacity model
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12:30
Exhibition & networking
Lunch break
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13:30
Main Stage
Peer exchange: CS as a revenue engine
Sue Kelsey, Executive Vice President, Global Customer Success, Mastercard
Adam Blanchette, Director of Customer Success, Catchlight
Amanda Lewis, Director Customer Success, Box
Jennifer Milton, Customer Success Director, Seismic
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14:45
Main Stage
Interactive retention workshop: Build customer loyalty
Ankit Agrawal, Associate Director, Business Strategy, Verizon
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15:15
Exhibition & networking
Coffee break
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15:45
Main Stage
Scaling customer success with AI: The great debate
Caroline Lee, Global Vice President, Customer Success, Fireblocks
Justine Akbari, Associate Director, Customer Success, PubMatic
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16:30
Main Stage
From stuck to successful: Team transformation workshop
Ian Lynch, Head of Customer Success, Nielsen
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17:00
Main Stage
Lock it in: Reflections, commitments & what happens next
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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Early bird pricing

ends soon

Join us in New York for a day of discussion and networking and get the knowledge you need to drive adoption, expansion, and retention at scale.

• Pressure-test your customer growth strategies with frameworks shared by top CS leaders.

• Align product adoption and customer expansion with business outcomes and prove CS impact to executives across the org.

• Optimize automation and AI to scale customer success without adding headcount.

New York
July 8, 2026

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