Ankit Agrawal is a strategic leader at the intersection of Marketing and Customer Success, with a career-long focus on driving long-term retention through value-driven engagement. Currently leading Marketing Strategy at Verizon, Ankit oversees the initiatives that keep millions of customers successful and engaged within the nation’s largest telecommunications ecosystem. With a MBA from Wake Forest University School of Business and a background in engineering, Ankit specializes in "Predictive Success"—using data and AI to identify customer attrition risks before they happen and intervening with personalized, value-based solutions. He is a firm believer that Customer Success is the ultimate growth engine, and at the Customer Success Collective, he plans to share his framework for scaling high-touch success strategies across massive, complex customer bases.