Some teams are hitting their limits, processes are broken, and performance is plateauing. Turning these teams around isn’t just about hiring - it’s about diagnosing what isn’t working, designing new structures, and creating actionable plans. In this interactive session, Ian Lynch, Former Customer Success leader at Nielsen, Spotify, Disney and Amazon, will guide participants through a hands-on team transformation exercise. You’ll assess challenges, explore frameworks for change, and experiment with practical solutions. You’ll work on: • Diagnosing the root causes of underperforming teams • Mapping new roles, responsibilities, and workflows for success • Designing actionable steps to reset, motivate, and scale your team Through collaborative exercises, scenario mapping, and peer discussion, you’ll leave with a customized blueprint for turning struggling CS teams into high-performing, revenue-driving units.