Pipeline isn’t just for sales. Customer Success teams hold powerful insights that can predict renewals, expansions, and risk, but only if you know how to read the signals. In this interactive session, Jasmine Reynolds, Director of CS at Appfire, will guide participants through hands-on exercises to turn customer activity into a predictive post-sales forecast. You’ll work together to: • Identify the key signals that indicate expansion or churn risk • Connect customer behavior to forecast models and pipeline health • Build a repeatable process for accurate, actionable post-sales forecasting Through scenario-based exercises and live pipeline mapping, you’ll leave with a ready-to-use forecasting framework, turning reactive reporting into proactive revenue planning.