Customer Success isn’t just about retention - it can be a strategic revenue engine. But what does that look like in practice? In this peer exchange session, participants will collaborate with fellow CS leaders to explore how Customer Success can drive expansion, upsell, and long-term growth. Led by an expert panel, you’ll compare real-world strategies, share lessons, and work through challenges your team faces today. You’ll work on: • Identifying revenue opportunities embedded in your customer base • Designing processes that align CS activity with measurable growth • Exchanging tactics, metrics, and success stories with peers Through guided discussions and collaborative exercises, you’ll leave with a practical playbook for turning Customer Success into a revenue-generating function - not just ideas, but actionable steps you can implement immediately.