Justine Akbari is a Customer Success leader at PubMatic, where she helps CTV partners optimize revenue, strengthen demand partnerships, and future‑proof their monetization strategies through data‑driven automation and AI‑enabled workflows. Drawing on her experience supporting some of the most innovative publishers across CTV, video and programmatic channels, she specializes in bridging the gap between technology and customer outcomes - helping teams turn complex ad‑tech ecosystems into seamless, scalable growth engines. At PubMatic, Justine partners with CTV partners to bring AgenticOS - PubMatic’s intelligent operating system for agent‑driven monetization - to life, empowering publishers to leverage AI agents for deal management, yield optimization, and real‑time insights. Passionate about innovation, she leads with empathy and clarity, translating emerging technologies like generative and agentic AI into meaningful value for customers. As a panelist on “Scaling Customer Success with AI: The Great Debate,” Justine will share her perspective on how human expertise and machine intelligence can coexist to redefine the customer experience while preserving transparency, trust, and measurable business impact.