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Michael
Nashold
Senior Vice President Services Customer Success
Mastercard
Michael (Mike) Nashold is the North America Market Lead for Services Customer Success at Mastercard. He and his team ensure Mastercard partners maximize value from the company’s Services solutions, driving enablement, optimization, and successful adoption of new products and programs across the region. Previously, Mike led the Citi U.S. Consumer relationship across credit, retail banking, and Citi Retail Services, and also served as the Global Data & Services Lead for Citibank. Over his career at Mastercard, he has built deep expertise in credit card marketing strategy, portfolio management, loyalty solutions, and process design. With more than 25 years of consulting experience in the payments industry, Mike has led initiatives spanning product design, customer experience, marketing execution, large-scale technology implementations, and strategic advisory engagements for major financial institutions. Before joining Mastercard, Mike was a Manager at Accenture, where he guided financial institutions through business process redesign and enterprise technology transformations.
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21 January 2026 13:30 - 14:15
Peer exchange: CS as a revenue engine
Customer Success isn’t just about retention - it can be a strategic revenue engine. But what does that look like in practice? In this peer exchange session, participants will collaborate with fellow CS leaders to explore how Customer Success can drive expansion, upsell, and long-term growth. Led by an expert panel, you’ll compare real-world strategies, share lessons, and work through challenges your team faces today. You’ll work on: • Identifying revenue opportunities embedded in your customer base • Designing processes that align CS activity with measurable growth • Exchanging tactics, metrics, and success stories with peers Through guided discussions and collaborative exercises, you’ll leave with a practical playbook for turning Customer Success into a revenue-generating function - not just ideas, but actionable steps you can implement immediately.