Name: Robby Dunigan | Customer Success Festival New York
Start: 2026-07-08T04:00:00.000Z
End: 2026-07-08T04:00:00.000Z
Location: Convene 30 Hudson Yards

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Robby

Dunigan

Director, Head of Implementations

Rippit

Robby is the Director and Head of Implementations at Rippit, where he leads the Implementation Team and helps organizations maximize value from their customer experience initiatives. With more than four years at Rippit (formerly MaestroQA), he has built deep expertise at the intersection of Sales, Customer Success, and Product. Prior to leading the team, Robby served as Senior Implementations Manager, partnering with clients to deliver successful outcomes on their most critical and complex implementations.

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21 January 2026 13:45 - 14:45

Powering your business with conversation data: Live with the Rippit Claude connected app

Your most valuable insights are buried in conversations - support tickets, sales calls, chatbot transcripts - and your current tools can’t reach them. SQL reporting wasn’t built for unstructured text, and LLM coding tools weren’t built for transcript analysis. Rippit’s Claude Connected App is. In this live workshop, we’ll show you how to turn raw conversations into structured, queryable insights in real time, no SQL, no development tickets, and no prompt engineering. You’ll watch us go from messy transcripts to answers anyone can access, from the CEO to the support rep, with no specialist required.