​Sue Kelsey is Executive Vice President, Global Customer Success for the Services business at Mastercard. In her role, she is responsible for delivering the value of Mastercard’s services to clients & increasing revenue retention (divisional revenue of $11Bn). Over her career, Sue has a track record of delivering global strategies through scalable execution plans, often from conception to result. In her 10 years at Mastercard, she has, through her current role, built the Customer Success capability at Mastercard. Prior to that, in her role as Global Product Head, she delivered the strategy and execution plan to deliver, ahead of schedule, the company’s ESG commitments to bring 500M people into the world’s digital economy, the strategic on-ramp to emerging markets. As part of these efforts, Sue was recognized by Women in Payments with the 2022 ESG Award. Prior to this she led the Global Prepaid business leading the charge to reach $1Bn in revenue when she was recognized among the Most Influential Women in Payments in 2020. Prior to joining Mastercard in 2015, she spent 20 years in the Consumer-Packaged Goods industry. She held a number of advancing global and regional marketing P&L roles for GlaxoSmithKline Consumer Healthcare and Reckitt.