SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Partner with us

Get your pass

Event starts in:
61

days :

16

: hours :

7

minutes

50

until £300 savings ends

December 02 & 03, 2026
InterContinental London - The O2
1 Waterview Drive
London

View
the agenda

The full 2026 agend will be released soon.

Download brochure

Get your ticket

What's on
December 2
December 3
December 2
December 2
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
See the details
09:45
Main stage: Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
10:15
Main stage: Customer Success Summit
NRR as the North Star: Redefining how customer success measures growth
Cormac Kelly, Sr Director, Customer Success, SurveyMonkey
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:00
Breakout workshop track
The three-step framework for driving upsells and securing renewals
Anika Zubair, CEO and Founder of The Customer Success Pro
See the details
11:15
Main stage: Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Director, Customer Success, Colt Technology Services
See the details
12:15
Main stage: Customer Success Summit
Built around the user: Embedding customer needs into the product and engineering roadmap
See the details
12:30
Main stage: Customer Success Summit
Customer success roundtable discussions
See the details
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominque Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Customer Success Leader
Megan Thomson, Senior Program Manager, Customer Experience, Amazon
See the details
14:00
Breakout workshop track
Beyond the playbook: Using MEDICC and AI to drive customer success
Sarosh Elahi, Principal Customer Success Manager, Adobe
See the details
14:45
Main stage: Customer Success Summit
Reimagining executive business reviews with AI
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage: Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
Thriyambhakesh Ravi, Principal Customer Success Manager, Freshworks
See the details
16:15
Main stage: Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, Virta Health
See the details
16:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
17:00
Exhibition & Networking
Networking happy hour
See the details
December 3
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Zero to CS hero: Building customer success from scratch in an early-stage startup
See the details
09:45
Main stage: Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Franziska Lycett, VP of Customer Success, Infor
Phil Gillett, Head of Customer Operations, Zutec
See the details
10:30
Exhibition & Networking
Coffee break
See the details
11:00
Main stage: Customer Success Summit
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:30
Main stage: Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
James Allen, Customer Success Manager, Gainsight
Giorgia Pedenzini, Strategic Customer Success Manager, Gainsight
See the details
12:00
Main stage: Customer Success Summit
AI speed dating: Practical AI use cases every customer success leader should know
See the details
12:45
Exhibition & Networking
Lunch break
See the details
13:45
Main stage: Customer Success Summit
Customer success in the GTM strategy: Earning your seat at the leadership table
See the details
14:15
Main stage: Customer Success Summit
Mastering end-user adoption: Turning sign-ups into sustained usage
See the details
14:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details

Early bird tickets

are live and limited

CS has become a revenue driver, and new tech means you can scale without adding headcount. The real question is which workflows to automate and which to keep human, because retention still runs on relationships.

You'll leave the summit with the frameworks, metrics, and strategies to:

- Own revenue outcomes you don't fully control by driving NRR and expansion

- Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human

- Translate CS impact into language executives care about so you earn influence, budget, and headcount

London
December 2 & 3, 2026

Save £300 today

Useful links

Contact us

Privacy

made with Acara

Join the conversation