SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Partner with us

Get your pass

Event starts in:
24

days :

20

: hours :

14

minutes

0

until doors open

December 02 & 03, 2026
InterContinental London - The O2
1 Waterview Drive
London

View
the agenda

The full 2026 agend will be released soon.

Download brochure

Get your ticket

What's on
December 2
December 3
December 2
December 2
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
See the details
09:15
Main stage: Customer Success Summit
Winning before onboarding: Why customer success should start before the sale ends
Steve Taylor, VP, Customer Success, Saviynt
See the details
09:45
Main stage: Customer Success Summit
Who does the work now? Rethinking the CSM's role in the age of AI
Giorgia Pedenzini, Strategic Customer Success Manager, Gainsight
James Allen, Customer Success Manager, Gainsight
See the details
10:15
Main stage: Customer Success Summit
Data-driven renewals: Stop guessing, start powering productivity and growth
Ed Sowden, Director of Customer Success, Splunk
Bharat Kumar, AVP, Recurring Revenue Acceleration EMEA, Splunk
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
How customer success teams stay proactive when customer context lives everywhere
Marty Kausas, Co-Founder & CEO, Pylon
See the details
11:45
Main stage: Customer Success Summit
Panel | The human advantage: What customer success skills will survive automation by 2030?
Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Kate Forgione, Director of Customer Success, EMEA, PagerDuty
Megan Thomson, Senior Program Manager, Customer Experience
Andy Shearer, RVP, Customer Success EMEA, OutSystems
See the details
12:30
Main stage: Customer Success Summit
Interactive roundtable discussion: A deep dive into your biggest challenges
Ray Barry, Customer Success Director, Finova
See the details
13:00
Exhibition & Networking
Lunch break
See the details
14:00
Main stage: Customer Success Summit
From AI Ambition to Revenue Impact: How AI is shaping the next generation of Revenue Teams
Daniel Delderfield, Senior Manager - Revenue Transformation, Gong
See the details
14:30
Main stage: Customer Success Summit
Scaling customer success: Maturing your CS function as your business grows
William Chesser, CCO, VitalSource
See the details
15:00
Main stage: Customer Success Summit
Steady hands in times of change: Leading CS teams through mergers, acquisitions and restructures
Jordan Baker, Vice President, Customer Experience, Okta
See the details
15:30
Exhibition & Networking
Coffee break
See the details
16:00
Main stage: Customer Success Summit
Panel | Customer revenue operations: When customer success becomes predictive
Prasoon Ranjan, Former Director, Customer Success, Colt Technology Services
Ray Barry, Customer Success Director, Finova
Andrew Syring, Director, Customer Success, CompanyCam
See the details
16:00
Breakout workshop track
The three-step framework for driving upsells and securing renewals
Anika Zubair, CEO and Founder of The Customer Success Pro
See the details
16:45
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details
17:00
Exhibition & Networking
Networking happy hour
See the details
December 3
08:00
Exhibition & Networking
Welcome breakfast & registration
See the details
09:00
Main stage: Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Main stage: Customer Success Summit
Beyond the Health Score: Exploring AI for External Customer Risk Signals
Shipra Nirola, Director, Customer Success, Evotix
See the details
09:45
Main stage: Customer Success Summit
From single product to portfolio: Equipping CSMs to lead the cross-sell journey
Michael Gerson, SVP, Head of Customer Success, Professional Services, and Implementations, FinQuery
See the details
10:15
Main stage: Customer Success Summit
Fireside chat | A year of AI in customer success: initiatives, lessons and the human side of CS
Laura Newby, Senior Director of Customer Success (International and USA Enterprise), Druva
See the details
10:45
Exhibition & Networking
Coffee break
See the details
11:15
Main stage: Customer Success Summit
Panel | Success starts at the top: How leadership and culture shape high-performing customer success teams
Phil Gillett, Head of Customer Operations, Zutec
Jenique McNaught, SVP, Advisors Customer Success, Global, Mastercard
Pavi Gehlot, Director, Customer Success, Flexera
See the details
12:00
Main stage: Customer Success Summit
Fireside chat | Pressure without burnout: Managing your most demanding customers without losing your team
William Belcher, Manager, EMEA Customer Success Team, Claroty
Alfie Britten, Head of Customer Success, Anima
See the details
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage: Customer Success Summit
Beyond onboarding: Driving continuous adoption that proves value to users and the boardroom
See the details
14:00
Main stage: Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
See the details
14:30
Main stage: Customer Success Summit
AI hackathon: Practical AI use cases every customer success leader should know
See the details
15:00
Main stage: Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
See the details

Get your ticket

for the summit

CS has become a revenue driver, and new tech means you can scale without adding headcount. The real question is which workflows to automate and which to keep human, because retention still runs on relationships.

You'll leave the summit with the frameworks, metrics, and strategies to:

- Own revenue outcomes you don't fully control by driving NRR and expansion

- Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human

- Translate CS impact into language executives care about so you earn influence, budget, and headcount

London
December 2 & 3, 2026

Register now

Useful links

Contact us

Privacy

made with Acara

Join the conversation