Transform your
CS skillset in just one day
Develop your CS knowledge, reach the next level in your career, and walk away with ideas and learnings you can apply to day-to-day projects.
London
December 3, 2024
9AM - 5PM
The ultimate
customer success course
The ultimate
customer success course
Trusted by the world's largest brands, Customer Success Certified: Core is the gold standard, recognized by CPD.
Whether it’s customer onboarding, churn mitigation, deciphering key metrics, or account expansion, our specialist customer success course is your golden ticket to professional development. Led by a seasoned customer success expert, this accredited course will equip you with the theory and frameworks to elevate your career and drive success for your product and company.
During our summits you’ll
be able to...
In-person
Meet in person for a one-day certification workshop taught by an industry expert and absorb the knowledge of like-minded peers.
Group activities
Endless networking, lots of opportunities to ask questions, take part in group activities and pick the brains of your peers.
Official certification
After your learning, you’ll be Customer Success Certified accredited by CPD (provided you pass the exams).
Your instructor,
David Collard
Manager of Customer Success at LinkedIn
My name is David, and I work at LinkedIn, where I lead a team of customer success managers out of EMEA. We work with the largest global clients in the LinkedIn Sales Solutions business. We're very high-touch; each of my team only has a small number of accounts, so they get deep into those businesses and get to know them well.
When I first joined the customer success team in the Singapore office quite a few years ago, I'm not going to lie, I honestly didn't know what customer success was. I spent a while trying to figure this out. In fairness, many people are still trying to figure out exactly what CS means to them and their companies. We're a pretty young function after all.
While CS hasn't existed that long, I believe that one thing we all CS teams have in common is a desire to deliver value to our clients, and in doing so, mitigate the risk of churn.
What
you'll get
Delivery of the most extensive curriculum that'll enhance your knowledge and skill set on CS. Fact.
A-Z of customer success
Product Marketing Manager
Official accredited certification if you pass all the exams that are certain to spice up your professional portfolio.
CPD-accredited certification
Product Marketing Manager
Chance to connect and work alongside like-minded customer success managers in person.
Build your network
Product Marketing Manager
The hottest
topics
Access to invaluable bonus footage and all course content for life - even fresh updates.
Non-stop learning
Product Marketing Manager
Access to 20+ templates and frameworks.
Build your toolkit
Product Marketing Manager
Chance to pick your instructor's and fellow peers brains at post-course drinks.
Continue the conversation
How
it works
How
it works
Your (carefully chosen) instructor will take you through the program, with real-life examples.
Throughout the learning, there'll be lots of opportunities to ask questions and take part in group activities.
After your class, you’ll be given access to all the lectures on-demand, as well as bonus footage, for life.
After you've completed your exams? You’ll be Customer Success Certified.
What our
attendees say...
Buy your
tickets
All of our plans include the same features, but can be discounted if you would like a group booking or have a membership plan with us already.
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Purchase ticket
Psst. We do group
rates too
If you want to bring your team along, reach out to Kyle at kyle@customersuccesscollective.com