Alex is the Director of Customer Success for the Mastercard SessionM Loyalty Platform, with a deep understanding of customer data platforms, loyalty programs, and marketing technology. He is a customer-centric and results-driven leader with a background in Consulting and a focus on Technology and SaaS. Alex is passionate about building, managing, and scaling high-performing and customer-centric teams - always focused on collaborating effectively in a cross-functional environment and ensuring a seamless customer experience. When not doing Customer Success, he loves music, playing various instruments and performing live with bands.