This session is a practical panel discussion aimed at equipping Customer Success professionals with the tools and mindset needed to become a true revenue-generating function, without turning into pushy sellers. Drawing on proven sales techniques, our panel will share actionable insights on how CS teams can identify and qualify opportunities, lead effective commercial conversations, and drive cross-sell, upsell, renewals, and expansion. Attendees will walk away with real-world strategies and frameworks to confidently own revenue outcomes while continuing to deliver exceptional customer value.