Andy Shearer is RVP, Customer Success EMEA at OutSystems, the low-code application development platform, where he has spent over eight years building and leading the company’s customer success function, rising from Regional Manager to Director for the UK and Ireland before taking on the full EMEA region. Before OutSystems, he spent nearly five years at Pegasystems in consulting leadership roles, including Practice Director and Director of Consulting for EMEA Mobility. He brings deep experience in enterprise software, CRM and IT strategy, combining a consultant’s eye for business outcomes with a track record of scaling CS teams across international markets.