Name: Çağ Onganer | Customer Success Summit | London
Start: 2025-12-03T00:00:00.000Z
End: 2025-12-04T00:00:00.000Z
Location: InterContinental - The O2

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Çağ

Onganer

Sr Director, Customer Support

Cloudflare

Çağ Onganer is Senior Director of Customer Support at Cloudflare, with a 15-year track record of driving customer success and support excellence at leading B2B software companies, including Salesforce and ServiceNow. He specialises in building and scaling global teams, improving customer retention, and delivering data-driven strategies that fuel growth in multi-cloud environments. Known for combining visionary leadership with hands-on execution, he has delivered measurable results such as boosting customer satisfaction by 20% to increasing support efficiency by 30% within three months, while spearheading digital transformation and AI-driven service innovations. With Master’s and Bachelor’s degrees in Engineering from Boğaziçi University and a General Management Certificate from Cambridge Judge Business School, he brings a proven ability to unite Sales, Product, and Engineering teams to drive both customer satisfaction and profitability.

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04 December 2025 11:45 - 12:30

Panel: Closing the loop - Identifying customer insights that support product evolution

Customer support teams sit on a goldmine of information, capturing the nuances of the customer experience in every conversation. This panel will explore how to transform qualitative customer feedback, the direct voice, frustrations, and aspirations of your users, into a powerful engine for product evolution. Our expert panelists will delve into strategies for building a strong, receptive relationship with your product department, ensuring support insights are not just heard but acted upon. This session will move beyond just highlighting problems; panelists will share approaches for showcasing what's truly working within your product based on these rich, qualitative interactions. Attendees will learn how to cultivate deeper cross-departmental buy in, ensuring support-driven insights lead to impactful, customer-centric product development.