Danielle has over a decade of experience in Customer Relationship Management and is currently a passionate Global Senior Customer Success Manager working for TryHackMe. With a background in Recruitment, Sales & HR, Danielle brings a unique perspective to her work. She has a track record of managing teams and creating CS processes from scratch and lives and breathes her professional mantra, "Engage the Human, Retain the Client". People are Danielle's passion and she has a natural ability to build rapport. Driven by a strong, genuine desire to help humans, Danielle advocates for a Human-First approach to Customer Success.
04 December 2024 14:30 - 15:15
Interactive roundtable discussions
This is your chance to join the discussion and exchange learnings with your peers.
Select a table based on which topic you wish to discuss, ask your questions and find proven solutions in this intimate, closed group setting.
Table topics include:
- Danielle Martin - Conquering imposter syndrome, overcoming self-doubt
- Jennifer Susinski - Mastering customer advocacy and success: Unveiling best practices for exceptional results
- Melisaan Foster - Establishing CS in a startup
- Nabeeda Bakali - How to progress in your career as Customer Success Manager
- Ricky Cheung - Collaborating with sales
- Mike Gadd - Designing a customer journey to optimise their experience and your operations
- Chris Jones - Managing key stakeholder changes in your customers
05 December 2024 10:15 - 11:00
Panel: A human-first CS strategy in the age of AI and automation
This panel discussion will take a deep dive into artificial intelligence vs emotional intelligence - why a human-first approach will always win.
Discussion will also include tactical tips and tricks as to how AI and automation tools can improve your efficiency, productivity and help scale your CS function without hiring additional resource - this won't be too technical though, just filled with some real-world advice!