Danielle has over a decade of experience in Customer Relationship Management and is currently a passionate Customer Success Operations Lead working for Bitrise. With a background in Recruitment, Sales & HR, Danielle brings a unique perspective to her work. She has a track record of managing teams and creating CS processes from scratch and lives and breathes her professional mantra, "Engage the Human, Retain the Client". People are Danielle's passion and she has a natural ability to build rapport. Driven by a strong, genuine desire to help humans, Danielle advocates for a Human-First approach to Customer Success.