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Danny
McGrath
Director, Customer Success
Greenhouse Software
Danny is a passionate leader with a strong focus on people development and building high-performance, distributed teams. With over five years of experience in Customer Success leadership at Greenhouse Software and Glassdoor, he has consistently driven results by hiring top talent and fostering collaborative, growth-oriented environments. Currently serving as Director of Customer Success & CSAM at Greenhouse Software, Danny plays a key role in scaling customer operations while mentoring emerging leaders. His career is marked by a proven ability to lead through change, optimize team performance, and align customer outcomes with business goals. Based in Newcastle Upon Tyne, Danny leads remotely with a global mindset and a people-first approach.
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03 December 2025 16:15 - 17:00
Panel: What can Sales teach CS - Renewals, expansion and upselling
This session is a practical panel discussion aimed at equipping Customer Success professionals with the tools and mindset needed to become a true revenue-generating function, without turning into pushy sellers. Drawing on proven sales techniques, our panel will share actionable insights on how CS teams can identify and qualify opportunities, lead effective commercial conversations, and drive cross-sell, upsell, renewals, and expansion. Attendees will walk away with real-world strategies and frameworks to confidently own revenue outcomes while continuing to deliver exceptional customer value.