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Danny
McGrath
Director, Customer Success
Greenhouse Software
Danny is a passionate leader with a strong focus on people development and building high-performance, distributed teams. With over five years of experience in Customer Success leadership at Greenhouse Software and Glassdoor, he has consistently driven results by hiring top talent and fostering collaborative, growth-oriented environments. Currently serving as Director of Customer Success & CSAM at Greenhouse Software, Danny plays a key role in scaling customer operations while mentoring emerging leaders. His career is marked by a proven ability to lead through change, optimize team performance, and align customer outcomes with business goals. Based in Newcastle Upon Tyne, Danny leads remotely with a global mindset and a people-first approach.
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03 December 2025 16:15 - 17:00
Panel: What can Sales teach CS - Renewals, expansion and upselling
This session is a practical panel discussion aimed at equipping Customer Success professionals with the tools and mindset needed to become a true revenue-generating function. Drawing on proven sales techniques, our panel will share actionable insights on how CS teams can identify and qualify opportunities, lead effective commercial conversations, and drive cross-sell, upsell, renewals, and expansion. Attendees will walk away with real-world strategies, talk tracks, and frameworks to confidently own revenue outcomes while continuing to deliver exceptional customer value.