Join two experienced Customer Success practitioners for a behind-the-scenes look at how they have embedded AI into their daily workflows. Through real examples and practical demonstrations, discover the AI tools, habits and processes they use to prioritise accounts, uncover customer insights and automate repetitive tasks—saving hours every week without losing the human touch. Learn why AI works best as a co-pilot, empowering CSMs to spend less time on administration and more time building trusted customer relationships. Key takeaways: - Discover practical ways to embed AI into your everyday Customer Success workflows. - Explore how AI can help identify customer risk, prepare for meetings and automate follow-up activities. - Learn where AI delivers the greatest productivity gains while keeping relationship-building at the centre of Customer Success. - Leave with simple first steps for adopting AI confidently within your own team, regardless of where you are on your AI journey.