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Giorgia
Pedenzini
Strategic Customer Success Manager
Gainsight
Giorgia is a passionate Customer Success leader based in London, originally from Venice, Italy. With 8+ years of experience in the SaaS space—starting at Salesforce and now thriving at Gainsight—she partners with global enterprise customers to drive growth and value at scale. Outside of work, Giorgia enjoys cycling through London’s green spaces, cooking up Italian meals, and discovering the city’s best coffee spots.
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03 December 2025 12:15 - 12:45
From repetition to impact: How AI frees up time for what matters in CS
AI isn’t just a buzzword - it’s already helping CS teams cut manual work, collaborate smarter, and focus on what truly drives customer value. In this session, Gainsight shares how AI is being embedded into daily workflows to reclaim time, scale impact, and strengthen cross-functional alignment. Expect real-world examples of what’s working, what’s not, and what’s next.