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James
Allen
Customer Success Manager
Gainsight
James Allen is a Customer Success Manager at Gainsight with over a decade of experience helping customers achieve meaningful outcomes. Passionate about the evolving role of Customer Success, James brings a practical perspective on how AI is transforming the day-to-day work of CSMs — enabling stronger customer relationships and smarter, data-driven decisions.
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03 December 2025 12:15 - 12:45
From repetition to impact: How AI frees up time for what matters in CS
AI isn’t just a buzzword - it’s already helping CS teams cut manual work, collaborate smarter, and focus on what truly drives customer value. In this session, Gainsight shares how AI is being embedded into daily workflows to reclaim time, scale impact, and strengthen cross-functional alignment. Expect real-world examples of what’s working, what’s not, and what’s next.