Kate specialises in designing robust customer success operating models with commercial discipline and an intelligence layer that lets post-sales organisations grow without losing the quality of customer engagement. She redesigns CS workflows to embed AI for risk detection, forecasting and account intelligence. Kate is known for turning domain-expert teams into commercially disciplined functions, partnering with Sales, Product, Marketing and Engineering stakeholders to align CS with the wider business. This discipline translates into commercial outcomes - with improved predicitive insights into customers, linking to retention, expansion triggers, as well as clearer visibility into revenue risk. Kate is co-founder of the Customer Success Network, one of the world's largest peer-led CS communities. A global customer success leader with15+ years building and scaling post-sales functions across global SaaS markets, she has led Customer Success at organisations including Phrase, Redgate Software, Morressier, Yammer/Microsoft and ServiceRocket, from early-stage through enterprise scale.