Krista has spent the last 13 years at various tech start-ups building global CX teams, including Sailthru (a pioneer in email marketing), Chartbeat (the global leader in real-time media analytics), and now Manychat, where she is empowering hundreds of thousands of businesses all over the world to create messenger bots for marketing, sales, and support. Krista has had the pleasure of working with some of the top e-commerce and media brands in the world, such as the BBC, Apple, New York Times, Nike, General Motors, CNN, Netflix, Hearst, Conde Nast, and Everlane. She is insanely passionate about building customer-centric organizations, while helping her team (and others in the Customer Success world) grow in their careers.