42.7% of CSMs onboard customers in under 30 days, yet only 29.7% of them track time-to-value (TTV).* This session brings together a panel of experts to discuss how impactful onboarding drives long-term customer retention, especially when focusing on reducing TTV. We will focus on practical strategies to accelerate time to value, including segmentation, success planning, in-product guidance, and early adoption metrics. Panelists will share real-world examples of what works when it comes to setting customers up for success from day one. Attendees will leave with actionable insights to refine onboarding and secure early wins that stick. * State of Customer Onboarding 2023 & State of Customer Churn 2023