Building a meaningful career in Customer Success requires more than hard work and opportunity - it demands design thinking. In this session, Maranda Dziekonski, Chief Customer Officer at Fexa, explores how treating your career as a product can create clarity, focus, and growth over time. Maranda will walk through practical strategies to define your “career roadmap,” identify your target audience, and align your personal development goals with the evolving needs of the business and the customers you serve. Drawing from over two decades of experience scaling Customer Success teams at startups and enterprise organisations, she’ll illustrate how to gather and apply feedback, prioritise skills like you would product features, and measure your progress with meaningful metrics. Attendees will gain concrete tools to evaluate where they are in their career lifecycle, pinpoint what to build next, and design a career that continuously delivers value - to both their organisation and themselves.