Megan leads commercial, customer and operational performance across complex, multi-market environments, translating strategy into measurable results at scale. Her experience sits at the intersection of P&L, operations and customer experience, increasingly leveraging AI-enabled insight to improve decision making, efficiency and customer outcomes. Megan has significant experience shaping and improving in-store and online customer experience within large-scale retail environments, including global store networks at Apple and high-volume FMCG retail operations at Coles. Having lived and worked across Europe, America and Asia Pacific, she brings an international perspective to her work.