With nearly a decade of experience in client-facing roles, Michaela has established herself as a dynamic force in business development and customer success. In the past two years, she has been leading the development of the customer success strategy for one of the world's leading cybersecurity organizations. Recently, she embraced a new challenge as the Customer Success Operations Manager at Allplan, where she focuses on developing a digital customer journey. A firm believer in the power of data, she champions data-driven decision-making to refine customer experiences and drive business growth. Michaela is a passionate advocate for the customer success community, frequently sharing her insights and engaging in discussions on the latest trends and best practices in the field.