Simply tracking metrics is no longer enough. The real challenge lies in using these metrics to clearly demonstrate the strategic impact of CS initiatives. This session will delve into how you can leverage metrics not just to measure performance, but to prove the tangible value of CS efforts to executive leadership. We'll explore strategies to gain buy-in for customer-centric activities by showcasing their direct impact on business outcomes. This isn't just about what metrics to use, it's about turning those numbers into a powerful narrative that drives action and cements the importance of Customer Success in your organisation's strategic goals.