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Mike
Gadd
Customer Success Director EMEA
Singular
Mike is the Customer Success Director for the EMEA region at Singular. He leads a team that support some of the world's biggest advertisers using a highly technical product in an ever-changing industry. He's worked in multiple industries including advertising, education and private aviation forming the ability to introduce innovative solutions to industry problems and educate partners to use systems that often require a shift in both mindset and skill level.
04 December 2024 14:30 - 15:15
Interactive roundtable discussions
This is your chance to join the discussion and exchange learnings with your peers. Select a table based on which topic you wish to discuss, ask your questions and find proven solutions in this intimate, closed group setting. Table topics include: - Danielle Martin - Conquering imposter syndrome, overcoming self-doubt - Jennifer Susinski - Mastering customer advocacy and success: Unveiling best practices for exceptional results - Melisaan Foster - Establishing CS in a startup - Nabeeda Bakali - How to progress in your career as Customer Success Manager - Ricky Cheung - Collaborating with sales - Mike Gadd - Designing a customer journey to optimise their experience and your operations - Chris Jones - Managing key stakeholder changes in your customers
04 December 2024 16:15 - 16:50
Fireside chat: The power of asking questions
This session will discuss how the power of questions is unlocking new opportunities, creating strategic partnerships and coaching customers to achieve success. After this session, attendees can expect to understand the value of open-ended questions, even though they can feel vulnerable/scary sometimes, feel confident asking questions, and have ideas of good questions to ask.

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