Miles is a curious customer marketer currently focused on developing digital reader revenue at the Guardian. Over the last 15 years, he has worked at EE, BT and The Independent. In that time Miles has become obsessed with exploring ways to make interactions more meaningful for the customer and impactful for business. More importantly, Miles is gearing up to become a first-time dad and has started to put more emphasis on what the industry – and society – will become in the future and the role that he would like to play within them.