Navigating transformation is never simple - it challenges teams to adapt, rethink, and embrace new ways of working. In this session, Nadia Zorriasatain, Head of Customer Success at Miro, will share her team’s own experience of managing change, balancing high-touch engagement with adoption strategies and risk management. She will reflect on how adaptability and shifting mindsets enabled her team to successfully navigate uncertainty and drive impact. Through this case study, Nadia will highlight lessons learned about collaboration, resilience, and the human side of transformation, showing how even small shifts, like sticky notes on a board, can spark lasting change.