As organisations embrace the transformative power of AI, true adoption goes beyond technology - it requires a shift in mindset. In this session, Parminder Kaur, Customer Success Director at Eightfold, will explore how customer success can play a pivotal role in guiding clients through this journey. She will share strategies for helping customers understand and adopt an AI mindset, empowering them to unlock value, build confidence in AI-driven decisions, and drive sustainable outcomes. Attendees will gain practical insights into how customer success leaders can become catalysts for AI adoption by aligning technology with people, processes, and culture.