Pavi Gehlot leads customer success organisations at the intersection of customer outcomes, digital transformation, and business growth. With extensive experience across enterprise software, customer success, consulting, and technology services, he has built and scaled global teams that help organisations maximise value from their technology investments while driving adoption, retention, and measurable business impact. Currently serving as Director of Customer Success at Flexera, Pavi leads a global team responsible for digital customer success, value realisation, customer adoption, and risk management across a diverse customer portfolio. Passionate about combining data-driven insights, scalable customer engagement models, and emerging AI capabilities, he focuses on delivering exceptional customer experiences that are proactive, outcome-oriented, and designed to help customers achieve their strategic objectives at scale.