Prasoon Ranjan is a customer and revenue leader who specialises in turning customer success into a predictive revenue growth function. Prasoon has worked at global SaaS and technology organisations such as Colt Technology, Salesforce and Oracle. He has built CS functions in both user and usage based models that take the lead in driving expansion/upsell ARR, sustain NRR on portfolios exceeding $500M, and reduce churn through targeted, data-led interventions. He is known for designing value based operating models where customer health, accurate forecasting, and revenue recognition are tightly integrated. This includes AI-powered health scoring and churn models, scalable engagement frameworks, and coverage strategies that align CS with GTM, finance, and product. Beyond the executive role, Prasoon advises growth-stage SaaS firms on NRR/GRR playbooks and customer-centric strategy. He brings a global perspective, having led multi-tiered team with resources in more than 15 countries, and is a regular speaker at leading industry conferences.