Your biggest challenges, solved together Join small group discussions designed to encourage honest conversations, practical problem-solving and peer learning. Choose the topic most relevant to your current priorities and exchange ideas with fellow Customer Success leaders facing similar challenges. Example discussion topics: - Building a Customer Success team that drives revenue. - Scaling customer engagement without increasing headcount. - Designing health scores that teams actually trust. - Turning Voice of the Customer into business action. - Improving renewals and expansion through customer insights. - The CS job hunt: what employers are looking for and applicants want

As Customer Success takes on greater commercial responsibility, revenue operations can no longer stop at Sales. Forward-thinking organisations are combining customer data, AI and operational excellence to predict renewals, identify expansion opportunities and improve forecasting across the customer lifecycle. Join industry leaders as they discuss how Customer Revenue Operations is reshaping post-sales teams and creating a more proactive, data-driven approach to growth. Key takeaways: - Understand what Customer Revenue Operations looks like in practice. - Explore how predictive insights improve decision-making. - Learn how Operations and Customer Success can work more effectively together. - Hear examples of organisations using customer data to drive revenue growth.