Sebastian Mamro is VP Value Delivery EMEA at Cognite, the industrial AI company, where he is rebuilding the region’s value delivery organization around measurable customer outcomes such as time-to-value and adoption. A post-sales executive with more than 20 years of experience, he has led global Customer Success, Professional Services, Support and Customer Operations teams of 100+ people across the Americas, EMEA and APAC with full P&L responsibility. Along the way he has navigated turnarounds, restructures and post-merger integrations, including uniting two acquired companies into a single post-sales organization, and delivered a multi-year improvement in net revenue retention from around 101% to 112%.