Sign In
Register

Partner with us

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Stefano
Bonato
Head of Customer Success & Strategy
Adobe
Stefano is a dedicated leader with a passion for driving customer success, developing strategy, and empowering teams to reach their full potential. He currently serves as Head of Customer Success and Strategy for UK&I, Middle East, and Africa at Adobe, where he leads a team of managers and over 20 customer success and account management professionals. In this role, he helps clients maximize value, accelerate adoption, and unlock growth through Adobe’s digital media solutions. Known for his collaborative leadership style and strategic mindset, Stefano has a proven track record of building high-performing teams and delivering measurable business impact. He is deeply committed to fostering innovation, enabling client success, and creating environments where people can thrive and grow.
Button
04 December 2025 13:30 - 14:15
Panel: Reducing time to value during onboarding - Ensuring retention early on
42.7% of CSMs onboard customers in under 30 days, yet only 29.7% of them track time-to-value (TTV).* This session brings together a panel of experts to discuss how impactful onboarding drives long-term customer retention, especially when focusing on reducing TTV. We will focus on practical strategies to accelerate time to value, including segmentation, success planning, in-product guidance, and early adoption metrics. Panelists will share real-world examples of what works when it comes to setting customers up for success from day one. Attendees will leave with actionable insights to refine onboarding and secure early wins that stick. * State of Customer Onboarding 2023 & State of Customer Churn 2023