The customer experience doesn't begin at implementation—it starts long before the contract is signed. When Customer Success is involved earlier in the buying journey, expectations become clearer, onboarding becomes smoother and customers achieve value faster. This session explores how stronger collaboration between Sales and Customer Success creates better customer outcomes from day one. Learn how early engagement, improved handovers and shared accountability can reduce time-to-value, accelerate adoption and strengthen long-term customer relationships. Key takeaways: - Discover how earlier CS involvement improves onboarding success. - Explore best practices for seamless Sales-to-CS handovers. - Learn how shared customer planning accelerates adoption. - Take away approaches for strengthening collaboration across post-sales teams.