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Tamara
Kempf
Regional Director, EMEA Customer Success
Cisco
Tamara Kempf is an experienced customer success leader with more than six years at AppDynamics (Cisco), where she has held progressive roles across the EMEA region. She currently serves as Regional Director of EMEA Customer Success, guiding teams and customers through complex digital transformation initiatives. Previously, Tamara led customer success functions across the UK, Ireland, Northern Europe, the Nordics, and Benelux, consistently driving adoption, retention, and strategic value. She holds an MSc in Business Analytics and is recognised for her ability to build high-performing teams and foster strong, outcomes-focused customer partnerships.
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03 December 2025 09:15 - 09:45
Driving change through ambiguity: How to lead a CS team through transformation
In today’s fast-moving, product-led world, Customer Success teams must operate through constant change - from integrations and restructuring to shifting customer expectations and tech transformation. In this session, Tamara Kempf, EMEA Customer Success Leader at Cisco, shares a real-world approach to leading a CS team through ambiguity while strengthening strategic alignment with Product. You’ll learn how to keep teams motivated and customer-focused when structures change, how to establish operational clarity without micromanagement, and how to embed a product partnership mindset - turning feedback loops into value-driving action.