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December 04 & 05, 2024
InterContinental - The O2
1 Waterview Drive
London

Customer Success Festival
London

Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

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for the summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Implement impactful CS tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

London
December 4 - 5, 2024

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What our
attendees say...

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A snapshot of

our previous speakers...

Carly
Rogers
RVP Customer Success - Global Strategic Accounts Europe
Sprinklr
Mike
Gadd
Customer Success Director EMEA
Singular
Resa
Gooding
Principal Manager, Partner Engagement
Hubspot
Katherine
Olivier
Head of Customer Success
EnterpriseAlumni
Danielle
Martin
Senior Customer Success Manager
TryHackMe
Marco
Carrubba
Director of Customer Success
Microsoft
Franca-Sofia
Fehrenbach
Head of Customer Success
PlanRadar
Natalie
Fraser
Director, Customer Success - International
Litera
Chris
Jones
Global Director, Customer Success
Enboarder
Melisaan
Foster
Chief Experience Officer (CXO)
WorkBuzz
Luke
Minors
Manager, Digital Customer Success
Alteryx
Laura
Alvarez
Senior Customer Success Manager
Vitally
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global CS community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.

December 04 & 05, 2024
InterContinental - The O2
London
Customer Success Festival

Agenda
at a glance

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Testimonials
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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realisation

Product Marketing Manager

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

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Differentiate your product in competitive markets by delivering personalisation at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimise complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimise onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

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Our Stats

30+

Speakers

150+

Attendees

80%

Senior management

100+

Companies

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*

December 04 & 05, 2024
InterContinental - The O2
London

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Convince your boss

Our

partners   

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our

Partners          

Our community partners

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 150+ attendees

Who's attending...

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Take a look at our past summits

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Elevate your team's
CS game

If you want to bring your team along, chat to Tom to secure the best rate.

Book a call with Tom

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Check out our

summit series...

Sep 03, 2024
Chief Customer Officer Summit
San Francisco

Find out more

Sep 04 & 05, 2024
Customer Success Festival
San Francisco

Find out more

Oct 03 & 04, 2024
Customer Success Festival
Boston

Find out more

Oct 24, 2024
Customer Experience Summit
San Francisco

Find out more

Nov 06 & 07, 2024
Customer Success Festival
Sydney

Find out more