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Event starts in:
107

days :

9

: hours :

47

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50

until early bird prices end

September 16 & 17, 2025
Hyatt Regency San Francisco Airport
1333 Old Bayshore Highway
Burlingame

Customer Support Summit
San Francisco

Engage personally with leading customer support experts to level-up your strategy, refine your expertise, and propel your career.

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for the summit

We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:

- Deliver high-quality support at scale with AI-enabled personalization at every customer touchpoint.

- Accelerate ticket resolution and increase customer satisfaction by developing a team of empowered first- and second-line support agents.

- Capture customer insights via support interactions to build an effective feedback loop to improve your product or service.

San Francisco
September 16 & 17, 2025

Register now

What our
attendees say...

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A snapshot of

our past speakers...

Matthew
Paupst
VP, Global Technical Support
Crestron Electronics
Sanjeet
Kaur Bali
SVP, Global Customer Support
Infor
Gadi
Vered
Sr VP of Customer Support and Implementation
Own Company
Sarah
Sherwood
Vice President, Customer Success & Support
Typeform
Keyur
Shah
Head of Customer Support
Rakuten Advertising
George
Dilthey
Head of Support
Clay
Susanne
Barriteau
Sr Director, Support
Mitratech
Raymond
Otero
Director, Global Customer Experience (GCX) - Strategic Programs
Microsoft
Cynthia
Gordon
Sr Director of Customer Support
Pontera
Jay
Herrero
Executive Director of Service Excellence
FreeWheel
Nathan
Cassella
Director of Technical Support
Hanwha Vision America
Matt
Farineau
Director, Global Support
Acquia
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What you’ll get

out of the summit

  • Discover the latest trends in automation and leverage AI to deliver unparalleled customer support that drives loyalty and retention.

  • Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer care leaders.

  • Take a deep dive into the strategy behind each touch-point in your customers’ journeys and acquire actionable frameworks to unlock your customer function’s full potential.

September 16 & 17, 2025
Hyatt Regency San Francisco Airport
San Francisco

Customer Support Summit

Agenda
at a glance

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Testimonials
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Prepare your support team to deliver high-quality, personalized, and consistently positive experience across all customer touchpoints.

Delivering high-quality support at scale

Product Marketing Manager

Harness the power of AI, bots, and automation to streamline your support processes without compromising quality and personalization.

Leveraging AI & automation

Product Marketing Manager

Discover best practices for onboarding, continuous training, and maintaining high morale to reduce turnover among customer support staff.

Agent retention, training & development

Product Marketing Manager

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Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.

Customer-centricity

Product Marketing Manager

Empower your agents to handle high-stress interactions while maintaining composure and effectiveness to uplift customer retention.

Escalation techniques

Product Marketing Manager

Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.

Harness customer feedback

Product Marketing Manager

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Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*

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Our Stats

75+

Speakers

400+

Attendees

75%

Senior management

250+

Companies

Get your tickets
early bird sale on now

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Save $300

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September 16 & 17, 2025
Hyatt Regency San Francisco Airport
San Francisco

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your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you. Use our customizable convince-the-boss letter to accelerate your approval process.

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Who's attending...

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 100+ attendees

Take a look at our past summits

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Elevate your team's
customer support game

If you want to bring your team along, talk to Tom to secure the best discounted group rate.

Book a call with Tom

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Check out our

summit series...

Mar 11 & 12, 2025
Customer Success Summit
New York

Find out more

Mar 12, 2025
Chief Customer Officer Summit
New York

Find out more

Apr 01 & 02, 2025
Customer Success Summit
Denver

Find out more

Apr 30, 2025
Chief Customer Officer Summit
Palo Alto

Find out more

May 13 & 14, 2025
Customer Success Summit
Amsterdam

Find out more

Jun 24 & 25, 2025
Customer Success Summit
London

Find out more

Sep 16 & 17, 2025
Customer Success Summit
San Francisco

Find out more

Sep 16 & 17, 2025
Customer Support Summit
San Francisco

Find out more

Sep 18, 2025
Chief Customer Officer Summit
San Francisco

Find out more

Oct 29 & 30, 2025
Customer Success Summit
Boston

Find out more

Nov 06, 2025
Customer Success Summit
Sydney

Find out more

Nov 12 & 13, 2025
Customer Success Summit
Chicago

Find out more

Nov 19 & 20, 2025
Customer Success Summit
Toronto

Find out more

Dec 03 & 04, 2025
Customer Success Summit
London

Find out more

Dec 03, 2025
Chief Customer Officer Summit
London

Find out more

Dec 03 & 04, 2025
Customer Support Summit
London

Find out more

Jan 29, 2026
Customer Success Summit
Washington

Find out more

Feb 11 & 12, 2026
Customer Success Summit
Austin

Find out more

Mar 11 & 12, 2026
Customer Support Summit
New York

Find out more

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Interested in more than one summit? Speak to our team.

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Got a question?

Speak to the team

Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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