Summit recap
Customer Success Festival
San Francisco 2023
Early bird sale ongoing
Save $200
Until July 5, 2024
Take a peek
into past events...
Readiness check: Preparing teams and data for AI chatbot success
Megan O'Donoghue, Vice President, Global Support, Bazaarvoice
Building the future of support: Operating models, metrics, and momentum for AI transformation
Anuj Pandey, Sr Director, Technology Strategy and Operations (Customer Experience), Microsoft
Proactive by design: How support & content build self-service at scale
Keiran Rice, Global Head of Support, ITRS
Our Stats
15+
Speakers
100+
Attendees
75%
Senior management
75+
Companies
What our
attendees say...
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“Fantastic format and opportunities to network and share best practices. Amazing people, I really enjoyed the event!"
Sr. Director, Customer Success, Microsoft
Attendee Testimonial
Agenda
at a glance
Use AI to read intent, sentiment, and urgency, so agents step in at exactly the right moment.
Smart escalation in a hybrid support model
Product Marketing Manager
From intelligent routing to generative responses, use AI to make every stage of the customer journey feel personal.
Personalize every customer touchpoint
Product Marketing Manager
Rethink roles with AI co-pilots, freeing agents to focus on complex, relationship-driven conversations.
Redesign support roles for AI collaboration
Product Marketing Manager
Anticipate customer needs before they arise to cut ticket volume, resolve issues faster, and smooth the experience.
Proactive support with predictive AI
Product Marketing Manager
Design AI-powered support that’s transparent, minimizes bias, and respects privacy, building trust that lasts.
Build trust with ethical AI frameworks
Product Marketing Manager
Use AI to analyze customer feedback at scale, then close the loop with faster fixes and smarter service.
Turn AI-informed feedback into action
Product Marketing Manager
Watch our past
summits while you wait
With a CSC Pro+ membership you get access to every session, from every summit, forever, plus a whole lot more.
A snapshot of
our speakers...
Gallery of
last year's summit
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