days :
: hours :
minutes
until early bird discount ends
Agenda
at a glance
Featuring a curated agenda of specialized presentations and targeted workshops; collaborate with top support leaders and walk away with practical, ready-to-implement AI strategies.
Day one is all about insight and strategy: exploring emerging trends, challenging assumptions, and hearing how leaders are rethinking the future of the industry through keynotes and candid discussions. While day two is about turning those conversations into action through hands-on workshops, practical frameworks, and peer collaboration.
Use the white icon to filter between AI for Customer Support summit and our co-located Customer Success track.
Agenda
at a glance
Discover how AI can detect intent, sentiment, and urgency to escalate effectively, ensuring your agents step in at just the right moment to resolve concerns with intelligence and empathy.
Smart escalation in a hybrid support model
Product Marketing Manager
Integrate AI at each stage of your customer journey, from intelligent routing to generative responses, to deliver meaningful personalization at every touchpoint.
Personalize every customer touchpoint
Product Marketing Manager
Rethink traditional support roles and workflows to integrate AI co-pilots and free up agents to focus on complex, relationship-driven interactions.
Redesign support workflows for human + AI collaboration
Product Marketing Manager
Use AI to anticipate customer needs before they arise, reducing ticket volume, resolving issues faster and creating a smoother, more seemless experience from the start.
Proactive support with predictive AI
Product Marketing Manager
Understand how to design AI-powered support systems that prioritize transparency, minimize bias, and respect customer privacy. Align your AI use with ethical standards that build long-term trust.
Build trust with ethical AI frameworks
Product Marketing Manager
Uncover methods to extract and synthesize qualitative customer feedback at scale using AI. Then close the loop with faster product updates, better service design, and more proactive support.
Turn AI-informed feedback into action
Product Marketing Manager
Get your ticket
for the summit
We're bringing together the brightest minds in AI-powered customer support for two days of unrivaled networking, learning, and hands-on collaboration where you will:
- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.
- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.
- Walk away with actionable frameworks ready to support team restructuring, agent upskilling, and AI implementation for proactive, predictive, and uniquely personalized support.